​OptumCare LDMG/LHCP | CA |Remote|

Technical Supervisor Tech Support | March 2025 – Current ​

​

Key Contributions

• Technical Supervisor of Tech Support for OptumCare/ LHCP (Legacy Health Care Partners) /LDMG (Legacy DaVita Medical Group) Service Desk for the CA region.

• Assisted with device and system migration of LHCP and LDMG facilities and clinics to OptumCare.

​

​Optum (UnitedHealth Group)| Eden Prairie, MN |Hybrid|

Assoc. Technical Support Specialist/Resolver Tech| March 2023 – March 2025

​

Key Contributions

• Promoted to Associate Technical Support Specialist for both Mac and Windows operating systems in March 2023.

• Designated as a resolver technician, responsible for addressing and resolving complex technical issues escalated beyond Level 1 support.

• Served as Mac Support Team Lead and Backup Subject Matter Expert (SME), delivering Level 2 technical support for Mac environments across the UnitedHealth Group organization.

• Provided Level 2 support to the Windows Applications Team, troubleshooting application-related issues across the enterprise.

• Active member of the Employee Experience Committee, dedicated to enhancing the workplace experience for all UHG employees.

• Recipient of the Light Bearer Award, the highest recognition awarded for outstanding contributions to the UnitedHealth Group Service Desk.

Optum (UnitedHealth Group) | Minnetonka, MN |Hybrid|

Sr. Mac Technical Support Analyst | May 2022 – March 2023

​​

Key Contributions

• Served as Mac Support Tech delivering Level 1-2 technical support for Mac environments across the UnitedHealth Group organization.

• Provided coaching and guidance to Level 1 Help Desk technicians, supporting their development and ensuring effective resolution of technical issues.

• Active member of the Employee Experience Committee, dedicated to enhancing the workplace experience for all UHG employees.

​

DontDitchItFixIt, LLC | St. Louis Park, MN

Founder, Owner, President | July 2010 – September 2021​

​

Key Contributions

• Launched one of the highest rated electronics repair service centers in Minnesota from the ground up.

• Mobilized high caliber teams to develop and expand the business by acquiring high value B2B and B2C accounts..

• Earned over 200 reviews with an avg of 4.9 out of 5 stars on Yelp, Google, and Facebook with consistent positive feedback.

• Clients: Star Tribune, Gander Mountain, Regis Corporation, Minnehaha Academy, Sequel Response, & more.

• Authorized repair provider for SquareTrade.

 

Business Development and Leadership Strategy

• Designed, updated, and maintained a business website and email services to build awareness in the market.

• Deployed first-of-their-kind marketing campaigns and strategies to accelerate growth of clients in pipeline.

• Created and developed the brand by conducting market research and competitor benchmarking to identify gaps.

• Recruited, hired, and trained 12 new employees to ensure consistent repairs across hardware and software systems.

• Owned all back-end office functions, including VoIP system, employee scheduling, payroll, P&L, and other financial statements.

 

Customer Relationship Management

• Tracked the full customer lifecycle from prospecting, intake of personal information, and managing device inventory.

• Addressed and resolved customer complaints and any atypical issues to mitigate any escalations as needed.

• Provided IT support including virus removal, data recovery, diagnosis, and repair of several complex hardware and software components.

• Soldered devices when needed and utilized root-cause analysis to troubleshoot Windows and Apple operating systems.

• Created all forms and documentation to gather customer requirements, outline costs, and define delivery timelines.

 

 

EARLY CAREER

 

Lab Technician | TLC Precision Wafer Technology | 2+ Years

 

Key Contributions

• Helped develop, maintain, and test experimental systems for melting and purifying polysilicon.

• Provided many other needed services around the premises including repair work and installations on various systems.

• Handled shipping and ordering of equipment/ products including items imported and exported overseas.